Privacy Policy
Your privacy matters to us. This policy explains how we collect, use, and protect your personal information.
Introduction
Razor Free Electrolysis ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and safeguard information when you visit our website at razorfree.ca or use our services at our clinic in Nanaimo, BC.
Information We Collect
Information You Provide
When you book a consultation, fill out client intake forms, or contact us, we may collect:
- Name, email address, and phone number
- Medical history relevant to electrolysis treatment
- Treatment preferences and areas of concern
- Payment information (processed securely through Square)
Information Collected Automatically
When you visit our website, we may collect standard analytics data such as pages visited, time spent on pages, and general location data. This information is collected anonymously and used to improve your experience on our site.
How We Use Your Information
We use your personal information to:
- Schedule and manage your appointments
- Provide safe, personalized electrolysis treatments
- Communicate with you about your appointments and treatment plan
- Process payments securely
- Comply with health and safety regulations
- Improve our website and services
How We Protect Your Information
We take the security of your personal information seriously. We implement appropriate measures to protect against unauthorized access, alteration, disclosure, or destruction of your data.
- Payment processing is handled securely through Square
- Client records are stored securely and only accessed by authorized personnel
- Our website uses HTTPS encryption for all data transmission
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:
- Payment processing: Transaction data is shared with Square to process payments
- Legal requirements: When required by law or to protect our rights and safety
- With your consent: When you explicitly authorize us to share information
Cookies & Analytics
Our website may use cookies and similar technologies to improve your browsing experience and collect anonymous analytics data. You can control cookie preferences through your browser settings. Disabling cookies may affect some website functionality.
Your Rights
Under British Columbia's Personal Information Protection Act (PIPA), you have the right to:
- Know what personal information we hold about you
- Request corrections to your personal information
- Withdraw consent for the collection and use of your information (subject to legal and contractual restrictions)
To exercise any of these rights, please contact us using the information below.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page. We encourage you to review this policy periodically.
Questions about our privacy practices? Get in touch:
Ready to Book?
Your information is safe with us. Book a free consultation and take the first step toward permanent results.